All packages are shipped in the continental United States (lower 48) via UPS Ground. Shipments to Alaska, Hawaii and Canada will incur additional charges.
If your order needs to be shipped outside of the United States, please call me at (800) 692-9711 to place your order.
Once your order is received, order processing generally takes 2-4 days. You will receive notification of shipment with a UPS tracking number. UPS Ground Shipping is 1-5 business days, excluding weekends and holidays. We do not ship products on weekends or holidays.
If an item is out of stock you will see a notification underneath the selected item on the product page. If there is any additional stock issue after the order is placed you will be notified by customer service providing an estimated shipping date.
Refusal of Delivery / Undeliverable
Packages refused for delivery or not deliverable (at UPSs discretion), the customer will be responsible for all actual shipping charges incurred by LipoVisuals including charges incurred from Free Shipping Promotions. Once a package is received back in our warehouse either a credit will be applied to the original credit card less the actual shipping charges incurred by LipoVisuals, and/or a 2nd shipping charge will be applied to reship the package.
UPS Re-routed Packages
Any packages rerouted because the customer provided an incorrect shipping address, changed the shipping address or any other reason that causes UPS to reroute the package, will incur additional shipping charges. LipoVisuals will immediately charge the customer for any additional shipping charges incurred because of these reasons. If you need a package shipped to an address different than the address entered on the order, please contact us prior to processing your order. It is the responsibility of the customer to provide an accurate shipping address.
Privacy & Security
When you place your order, we request your name, billing address, shipping address, email address, Credit Card Number, Expiration Date and the CVV Number on the back of your credit card. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your requests, administering our site, notifying you of products or special offers that may be of interest to you. We do not share or sell your private information with any third party.
Returns & Replacements
If you are not satisfied within 30 days of purchase, you may return it to us using the following procedure:
- Contact Customer Service via e-mail (firstname.lastname@example.org) to request a Return Authorization Number (RA) to allow us to track your return.
- Write the RA Number on the Return Shipping Label that accompanies your return.
- Ship your package to:
1510 Braeburn Drive
Richardson, Texas 75082
P/F: 800 692-9711
No returns past 30 days.